Product lessons by Steve Jobs

I am a functional kind of guy – the product has to do fantastic things and I am less concerned about how it looks. It does still have to look reasonable though. This post I found on Business Insider tells us that we have to look beyond our current product set and take a view that a great customer experience is more important than function… to an extent.

Research in Motion thought the iPhone would bomb, basically, because its not a BlackBerry.

via Research in Motion: Executives Thought The iPhone Was “Badly Flawed,” And Assumed It Would Bomb.

However I don’t go fully for the form over function argument. The iPhone did a great number of things very well compared to its competition whilst being a passable phone and the article does touch on these. Even today, the iPhone has the edge, in my book, over Android with respect to web browsing. One area though it really shines – Music and Podcasts. No other phone has the level of integration from store to content to device that the Apple iPhone has and I am missing that in my new Android phone. However Google has a stratospheric development cycle from having so many different partners on hardware and software, so I hope that will be resolved soon.

A great lesson for product developers – Passable to good function, and great form. Oh, and don’t rest on your laurels.

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Mobile TV–the end, long live Mobile TV

I have written before about how Mobile TV just is not a good customer proposition, and now we have the market decision in the US that Qualcomm is shutting down FLO TV that followed the much earlier UK decision, albeit 3 years later. The crux of the matter is that the mobile customer is not actually interested in TV, they are interested in short form video content and, much more importantly, audio content. This can be reasoned to be when you are a mobile customer, you are actually passing into or out of reception (a killer for live TV or even audio), and not always interested in content that requires you to watch because normally you need to be watching what is going on because you need to control where you are going to… whether you are a pedestrian, passenger or driver.

I am sure also that the bandwidth availability is also coming into play, making the place and timeshift the normality rather than purely taking live content as the old transistor radio was able to. The amount of bandwidth available in high density population areas also does not suit the broadcast model, particularly in the iPhone centric, AT&T broken mobile network that is struggling to provide the interactive access demanded by customers.

All in all, this has to be death of mobile TV, the continuing life of mobile audio through place and time shifting, and the need to focus on trying to give customers interactive access to information websites. The other point to make is the only mobile content that people desire is either free or one off costs – not the regular subscription model.

At least this is my view, what is yours?

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Targeted Broadband and Digital TV News

This is a reminder for many of you, and that is that this blog maintains an aggregate news feed of hand picked content that is pertinent to the Broadband and Digital TV industries, paying quite a bit of attention towards consumer devices such as STBs and other video/information devices. You can access this information off the masthead – see the ‘News Headlines in Detail‘ option, or for the information deficient amongst us you can subscribe to the RSS feed via the same page.

Give it a try and get access to the best of the best sites and content out there… who knows you may actually start visiting these great sites directly yourself!

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Digital Britain – What now for Radio?

The Digital Britain report plainly emphasised DAB radio as the future of audio broadcast services in the UK. It under-emphasised however the fact that to survive, a new model of funding and customer acceptance had to be found and that technically DAB is struggling. DAB needs to move to DAB+ to allow more services with better quality to be deployed but that obsoletes almost every DAB radio currently in use – a wasted investment for listeners. It did mention the other challenge – that their is no real worldwide standard in use and radio equipment is to end up country specific based on the current path. Not maybe a huge issue, but a poor one at that for radio equipment manufacturers who will struggle with international scale.

The report plainly did not investigate what could be the real future of radio in the UK and worldwide – as an audio service being multicast or unicast over IP networks, which themselves could be fixed-line or wireless. These devices and services are software driven and are worldwide in nature already, with equipment and software already on the market allowing the listener to pick from thousands of radio stations from all over the world and to listen pretty much anywhere for fixed line, and anywhere in the 3G and Wifi covered regions of the UK. This is without stepping towards the evolving music/spoken word podcast market that is only being held back by those rigid old world business models that content owners are clinging to.

The coming four years in my belief will see the end of DAB and the growth of 3G based audio devices, whether phone or dedicated device, for the future mobile audio consumer and WiFi based devices for in-home use. This will be helped greatly by the increasing popularity of non-mainstream content producers bypassing the big media organisations. What do you think?

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IBC2008 Audio Resources

Super fun bonus for DTV folks, there is a very good resource for those who could not attend the conference side of IBC – audio recordings in MP3 format of the sessions. You may lose a little from not having visuals, but this is nothing to be sniffed at.

You can find these on http://qedsessions.mc.sideshow.com/ibc2008/session/. All you have to do is download them and play them back, either on your PC or your other favourit portable device. If you want, you can also go back to IBC2007 as the same sort of content is available for then.

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IBC 2008 Year 11

Once again I leave it to relatively late to confirm my attendance at IBC. I will be at IBC2008 from Friday 12th to Tuesday 16th September – click for Upcoming.org, and hoping to do the full deep dive on Broadcast and DTV technologies.

This year I expect IPTV might start to break into the big time, but I wonder how much the PC centric Internet TV will roam the floors and cross over with the STB focused IPTV?

Contact via the website for appointments.

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