Product lessons by Steve Jobs

I am a functional kind of guy – the product has to do fantastic things and I am less concerned about how it looks. It does still have to look reasonable though. This post I found on Business Insider tells us that we have to look beyond our current product set and take a view that a great customer experience is more important than function… to an extent.

Research in Motion thought the iPhone would bomb, basically, because its not a BlackBerry.

via Research in Motion: Executives Thought The iPhone Was “Badly Flawed,” And Assumed It Would Bomb.

However I don’t go fully for the form over function argument. The iPhone did a great number of things very well compared to its competition whilst being a passable phone and the article does touch on these. Even today, the iPhone has the edge, in my book, over Android with respect to web browsing. One area though it really shines – Music and Podcasts. No other phone has the level of integration from store to content to device that the Apple iPhone has and I am missing that in my new Android phone. However Google has a stratospheric development cycle from having so many different partners on hardware and software, so I hope that will be resolved soon.

A great lesson for product developers – Passable to good function, and great form. Oh, and don’t rest on your laurels.

Share

Shocked and Appalled…

… to find that RealNetworks actually has over a 1000 employees… What are they doing that a startup with 50 people couldn’t do?

RealNetworks NSDQ: RNWK, which has been undergoing an aggressive restructuring under CEO Bob Kimball, is cutting 130 jobs, or 10 percent of its workforce. This is the third round of layoffs since Kimball replaced long-time CEO Rob Glaser a year ago; the company cut 60 jobs in March and eliminated another 85 positions, including 25 percent of its execs, in June.

via RealNetworks Lays Off 10 Percent Of Its Employees | paidContent.

Share

Mobile TV–the end, long live Mobile TV

I have written before about how Mobile TV just is not a good customer proposition, and now we have the market decision in the US that Qualcomm is shutting down FLO TV that followed the much earlier UK decision, albeit 3 years later. The crux of the matter is that the mobile customer is not actually interested in TV, they are interested in short form video content and, much more importantly, audio content. This can be reasoned to be when you are a mobile customer, you are actually passing into or out of reception (a killer for live TV or even audio), and not always interested in content that requires you to watch because normally you need to be watching what is going on because you need to control where you are going to… whether you are a pedestrian, passenger or driver.

I am sure also that the bandwidth availability is also coming into play, making the place and timeshift the normality rather than purely taking live content as the old transistor radio was able to. The amount of bandwidth available in high density population areas also does not suit the broadcast model, particularly in the iPhone centric, AT&T broken mobile network that is struggling to provide the interactive access demanded by customers.

All in all, this has to be death of mobile TV, the continuing life of mobile audio through place and time shifting, and the need to focus on trying to give customers interactive access to information websites. The other point to make is the only mobile content that people desire is either free or one off costs – not the regular subscription model.

At least this is my view, what is yours?

Share

IBC2010 is at an end

There… it is finished, and by many accounts it has been a very successful one for the industry, although I would like to see the gross receipts from business done before I would crown it.

IBC2010 (20)

It was a business-like IBC, with no real wow ‘almost products’, but an awful lot of ready to ship technology to support the sale of content to the masses. IPTV was a big thing as I thought, in combination with a variety of cable, terrestrial and satellite traditional tuner products with and without CA. The Hybrid box is becoming the standard, allowing access to either OTT/in-network IP content delivery. In additional there were a number of connected home devices beyond the standard STB – the TV included. One thing that was noticeable was the reduction of the traditional silicon suppliers (Broadcom and ST) and the increased profile of the new boys (Intel). Is this a sign that hybrid boxes need pure grunt power?

IBC2010 (5)It was also the year of improved EPGs and UIs, made possible with the use of that under-utilised part – the 3D graphics processor, something that made its appearance back in the day but without anyone having any good idea about how to use it until now. The stands were soaked with cover flow images and rapidly moving dynamism. There was also the over use of 3D vision on stands also, in line with the general industry view that this is the hot technology. It is not my view of course, being cursed with the motion sickness in the face of 3D. This year though, the actual demo of a 3D UI was also a big thing (more than just the technical demonstrators of previous years) but to be honest most were too busy for many ordinary people – they definitely triggered my motion sickness as features jumped forward and backward.

IBC2010 (7)

Another addition to the demos, was the increased visibility of connected home devices – the serving of video content within the home using DLNA, made more obvious by the fact that almost every stand had a demo built around the Apple iPad, either for providing a content window, or in providing that second screen experience – or as my wife bills it, a very expensive remote control. Talked about was how to protect that content, with the traditional DRM suppliers having busy stands, but also the CA providers getting in on the act and extending into this space as a protection mechanism against the OTT future. However most demos were made without the practical realities of this getting in the way. This is an important point considering the CA’less world of the UK’s Freeview platform, where it is already common to have the ability of getting recordings off of PVRs without being encumbered with any DRM.

IBC Blue Skies

These are my reflections on IBC2010, and I look forward to IBC2011 with a renewed optimism except in the area of 3D. It is my belief that IBC2011 will be the show where a truly hybrid delivery model both through standard means and OTT, combined with in-home and extra-home delivery, multi-room recorded content, multiple display and control devices will make a big breakthrough, and that 3D content will start to show the strain of being a minority novelty.

I will leave you with one nifty product, from over on the Echostar stand – an ultra thin PVR, albeit what must be one of the most expensive PVRs in the world with its storage on solid state disk and looking a little like a hot plate.

IBC2010 (21)

Share

Targeted Broadband and Digital TV News

This is a reminder for many of you, and that is that this blog maintains an aggregate news feed of hand picked content that is pertinent to the Broadband and Digital TV industries, paying quite a bit of attention towards consumer devices such as STBs and other video/information devices. You can access this information off the masthead – see the ‘News Headlines in Detail‘ option, or for the information deficient amongst us you can subscribe to the RSS feed via the same page.

Give it a try and get access to the best of the best sites and content out there… who knows you may actually start visiting these great sites directly yourself!

Share

Digital Britain – What now for Radio?

The Digital Britain report plainly emphasised DAB radio as the future of audio broadcast services in the UK. It under-emphasised however the fact that to survive, a new model of funding and customer acceptance had to be found and that technically DAB is struggling. DAB needs to move to DAB+ to allow more services with better quality to be deployed but that obsoletes almost every DAB radio currently in use – a wasted investment for listeners. It did mention the other challenge – that their is no real worldwide standard in use and radio equipment is to end up country specific based on the current path. Not maybe a huge issue, but a poor one at that for radio equipment manufacturers who will struggle with international scale.

The report plainly did not investigate what could be the real future of radio in the UK and worldwide – as an audio service being multicast or unicast over IP networks, which themselves could be fixed-line or wireless. These devices and services are software driven and are worldwide in nature already, with equipment and software already on the market allowing the listener to pick from thousands of radio stations from all over the world and to listen pretty much anywhere for fixed line, and anywhere in the 3G and Wifi covered regions of the UK. This is without stepping towards the evolving music/spoken word podcast market that is only being held back by those rigid old world business models that content owners are clinging to.

The coming four years in my belief will see the end of DAB and the growth of 3G based audio devices, whether phone or dedicated device, for the future mobile audio consumer and WiFi based devices for in-home use. This will be helped greatly by the increasing popularity of non-mainstream content producers bypassing the big media organisations. What do you think?

Share

Digital Britain

OFCOM with Lord Carter has published the Interim report about the vision for some of the country’s critical digital services and communications issues, and it was readily digested by all and sundry. The press have really dissected the report for its facts which you can via your favourite search engine, readily find out. Alternatively can find many of the reports via the News Headlines in Detail feature.carter460

So why is this post necessary? Well I just wanted to cover off a few of my own brief thoughts about the report. Broadcastnow have the best summaries – Main Objectives and Action Plan. Please review before we go into my own views/comments.

  1. The report covers background of the shining lights of technical development that have gotten us to this point – and no mention of Cable at all in that background, all BBC, BT and BSkyB.
  2. Stresses the importance of the production of UK content for UK consumers, with an undertone of protectionism. Is Britain really so like France?
  3. The BBC is intertwined in the strategy, and is seen as a primary action agent for much of the work that is to be done. This is an extension of the Freeview principles rather than a return to the approaches tried with the initial OnDigital Pay TV approach of 1997/98.
  4. A primary driver for a Digital Britain is to provide more public services online, which has a definite undercurrent of not just feature improvement but also Government attempting to cut costs in my view. Whether the service of a fully online Government interface would be more effective is not discussed, and no quantification of the benefits is really made.
  5. Much of the efforts are tied to 2012 – which could seem to be an arbitrary date but it is not. This all seems to have been tied to the grandstanding event of the London Olympics.
  6. The government is going to do its best to avoid paying for anything, and every digital service provider will be asked in some way to pay but there is no clear view about what ‘every’ means and what ‘how much’ is. This is expected to be worked out in the work of the coming months to product the final report, although there are definite statements about the discrepancy between how much Pay TV has not invested in content production in the UK and how that needs to change. Virgin Media and BSkyB may be unhappy with this.
  7. Huge swathes of the countryside will be carpet bombed with connectivity according to the report, but the practicality is low, cost is high and this is indeed hinted at throughout the report – just one of the many contradictory views taken in the report that tries to say everything. Several commentators have already taken the view that 3G/4G wireless services will be those pipes and that placement of infrastructure for this will be made easier. It seems planning laws will be even more swayed towards the operator rather than the people.
  8. More bandwidth will be made available to the wireless operators – some more painful or useful than others. Higher frequencies for improved capacity, but only useful in open spaces or short distances, lower frequencies to improve coverage. The lower frequencies will be made available by shifting 2G capacity around and clearing out Analogue TV services, but there will be impacts to this for the current incumbents of the 2G GSM services and those customers who currently are wedded to those older, more capable phone technologies for voice.
  9. The spectrum to provide the bandwidth will cost money but nothing like how the 3G auctions went, in fact it may be purely a beauty contest distribution of that spectrum. They have learned the lesson that it is not worth anything unless you have an application for the spectrum and customers who will pay for it.
  10. DAB radio is a wonderful crutch for a future Analogue Radio turn off expected to be around 2015 (as long as key criteria are met). The lack of success of DAB is skirted around.
  11. No discussion is made of the technology issues that surround transitions to improve the infrastructure and performance of the digital networks in Freeview and DAB. No mention of the technology and environmental cost of migration of DVB-T only STBs to DVB-T2 STBs to allow the new services like HD and more channels, as well as DAB+ to allow more services for Digital radio. Hello, almost every single one of those existing 14 million Freeview STBs and DAB radios cannot receive these new services.
  12. Return path and Interactivity on Freeview (and Freesat probably) is lightly mentioned – again features which are just not there right now for all of the existing boxes. Some commentators believed this was reference to the old modem return paths as in the early On Digital boxes, but we are talking here about Ethernet return paths to get at IPTV, something which is directly discussed as well.
  13. The government believes that a new set of STBs will need to be produced, with the heavy involvement of the BBC, that are IPTV only boxes running who knows what middleware, with who knows what capability, running over who knows what network, compatible or not compatible with the existing efforts of BT Vision, Freesat and BSkyB. However recent discussions reported in the press hint that the BBC is leading a group in defining common technologies for this.
  14. A reference is made to unfortunate delays in some of the spectrum becoming available – but then if you take five years to migrate from Analogue TV to Digital then what do you expect? I know the US is having difficulties with their transition (which is taking the blink of an eye) but a middle ground would have been better and it seems the government is admitting it finally.
  15. A great discussion about content is had in the report, which mentions that ‘alternative funding to advertising revenues’ needs to be identified, but with no answers – this is something that currently hard pressed broadcasters are wrestling with in the face of a dead advertising market. Quite a lot of work to be done here.
  16. The now famous 2Mbps minimum is mentioned and it seems that people believe that is going to be capable of supporting full IPTV – not. The report also states that the average needs to be 20Mbps. That is a massive ratio of difference between the average and the minimum, particularly when the type of content that the network will need to move, is rapidly increasing in size/bandwidth need.
  17. Channel 4 is to be gone in its current form, widely discussed before the report came out. However exactly what it will be is still a long way away.
  18. Net neutrality is dead in the UK.
  19. Monopolies of service may be allowed to make investment more likely by service providers, whilst at the same time the report implies that opening up networks could drive development also. This is contradictory.
  20. Digital Rights Management is a bedrock of content provision according to the report, and it gets completely confused about the fact that music is now transitioning away from DRM – the report thinks that DRM is still in the game there. Also it seems that the report writers think that Apple iTunes is the only music and video service as it is mentioned explicitly rather than saying music or video service.
  21. A positive is that there is a drive in the report to say that old business models should not survive unless they are fit for the purpose, however in the same breath that pushes DRM. This is even though the music industry experience is demonstrating that DRM does not work. The report is very light on the issues of content providers who charge as much for a digital copy as for the actual physical delivery, even though costs are lower, as well as the business model of location staged releases and location based cost differentials – both major drivers of piracy.
  22. The focus in the report about digital use and piracy is purely from the content provider view and not from the customer view. In other words, focused on current invalid business models and not from the customer view of identifying new business models to supply customers with what they want.
  23. It seems also that the government is focused on supporting the prosecution of customers who want innovative products that deliver content in ways they want, and want to make it easier for content owners to prosecute the little people, as opposed to the commercial pirates.
  24. Child protection is discussed quite heavily, but ignores the responsibility of the parents and other users of the system – seems to state that ISPs need to take responsibility. This is a very strange view for me, as I understood that this should be between Government who have the police, the courts, and parents.
  25. There is discussion about education and training to increase use of Digital technology, however how that will be handled is vague and implies that ISPs and other service providers will have to be responsible for that. This is very strange, pretty much like expecting the local councils to be responsible for how people drive their cars rather than making sure that there are roads for them to drive on.

This has been a fairly long blog post but I needed to get my thoughts out. As the Digital Britain final report is prepared, and more contributions made to it, I hope that more discussion can take place to address some of the strange views in the report, as well as the contradictions, and also resolving the primary technical and funding issues that the interim report has not addressed at all well.

Share

CES – Broadband and Digital Technology

CES is happening in Las Vegas right now and a great many new announcements for products and services are being made. It is really worthwhile to keep up with what is going on there. Now we are not ‘doin the bloggin thing’ and blogging the show but you will notice that the News Headlines feed will see a lot more action over these days… drop in on News Headlines to see some, or look out at the many gadget and technology sites that are out there reporting on it.

Share

Woolworths / EUK – An Opportunity for Digital Downloads

zavvi As reported across the web, the high street retailer Zavvi (was Virgin Megastores) has  suspended CD and DVD sales from its website www.zavvi.co.uk due to the entry into administration of the distributer EUK, owned by Woolworths. This is affecting the other customers of EUK including Tesco, WHSmith, and Morrisons.EUKCustomer The entire industry is scrambling to acquire alternative sources of DVDs and CDs for the Christmas season due to EUK having 30% of the distribution market in the UK.

However it seems to me that the challenge here is exactly how big is that market considering the availability of digital downloads? Well the BPI puts the CD market at less than 10% of single sales but it does cover 95.5% of album sales. Figures for Video Digital Downloads are harder to come by but considering the development of that market, it is pretty much noise level at this time. Is the business failure of EUK and Woolworths an opportunity for CD Digital Downloads to take more of the whole album market to satisfy demand or is this going to increase the single download market leaving the concept of the album in the past. With regard to Video Digital Downloads, is this going to jumpstart that market into mainstream?

It will be interesting to see the post Christmas analysis on the growth in digital downloads considering that a major high street supplier has empty shelves.

Share