Internet Connectivity during IBC 2011

Many of you will be visiting Amsterdam for IBC 2011 and your thoughts may be turning to how to get online when you are there. You can, of course, make use of roaming data… if your company is rich enough, or you can make use of your hotel WiFi or hope to find free/paid options around town. You can easily blow through hundreds to thousands of Euros this way.

If your hotel is 4* or above then you will almost certainly be paying anything between €5 for 2 hours through to €25 per day. If you are in the lower 2 or 3* hotels then you will be lucky… these tend to have free wifi, although the quality tends to be poor and you will need to practice all your skills of guerrilla networking to get something that works unless you are very lucky. However there is a better option – make use of local 3G pre-pay Broadband which can be much cheaper if you are in Amsterdam for longer than a night. The challenge though is that you have no idea how it works in the Netherlands, and you do not speak Dutch. Here is where this article helps.

Prepaid SIMs can be purchased from many places, principally from the many mobile phone stores (BelCompany has served me well) or from supermarkets such as the ubiquitous Albert Heijn. However you need to select your operator with care as costs and coverage vary wildly. There are a number of options (the Netherlands has quite a number of operators) but the best selection (i.e. best value) comes down to  a straight choice between Vodafone Netherlands (vodafone.nl) and T-Mobile Netherlands (t-mobile.nl). Regardless of which you select, you do need an unlocked phone handset (either the device you will be using or another) to add credit to the account so ensure you have one with you to do this or you need to ask the phone shop owner to ensure that credit is directly placed on the account before you leave. For reasons peculiar to the Netherlands, you cannot add credit online directly with a provider without a Dutch bank account, so the normal way of doing it is purchasing Beltegoed (Phone Credit) codes from shops/supermarkets. One day I hope they will allow the use of credit cards like UK operators do.

Which operator you select depends upon how much data you will use (both offer up to 3.6Mbps speeds).

Vodafone is best for Smartphone and/or low PC usage, and offers a basic SIM with the addition of a number of Internet packages called Blox.
Configuration APN: live.vodafone.nl or live.vodafone.com, username: vodafone, password: vodafone
Internet Basis Blox (Month validity/250MB) for €9.50 (sometimes discounted to €4.25) – activated by sending ‘internet basis aan’ to 4000 or by navigating the menus accessible from 1200 (Language selection takes place on first access or by choosing option 5, option 4 and then option 4 again). You can also register on the vodafone.nl (no NL address needed) and navigate the Dutch site to turn it ‘Aan’.
Smartphone Blox (Month validity/1GB) for €14.50 (sometimes discounted to €7.25) – activated by sending ‘smartphone blox aan’ to 4000 or by navigating the menus accessible from 1200 as for Internet Basis Blox.
These do work for PC usage (via WiFi or USB Tethering) but the limits are actively controlled. You will receive an SMS informing you when you at 80% and 100% of your limit and you WILL be cut off when you exceed it. Note though that you can just activate another Blox when you exceed the data use limit and carry on to the new limit. You can alternatively actually purchase the PC Internet Data only SIM, which will also allow VoIP and IM but the price rates are higher. More English based information is available here and here.

T-Mobile is best for higher data PC usage and is the easiest to use (as long as you get around putting credit on the SIM) as it only requires you to put credit on the phone account and then use it.
Configuration APN: internet, no username or password
T-Mobile uses the principle of charging per MB up to a maximum charge per day, with the max charge and rate differing depending on the type of SIM you have. If you have a standard phone SIM (speed is limited to 384kbps) then the cost is €1 per MB to a maximum of €2.50 per day but this is not a recommended option due to the low speed. If you have a Data only SIM then the cost is €0.30 per MB up to a maximum cost of €4.50 per day. The voice system for adding credit is accessible by dialling 1244. T-Mobile does offer English based support for free by calling 1200 (confusingly the same number as Vodafone uses for their voice system) using the SIM and may actually allow you to redeem your credit to the SIM or pay for credit directly, however I do not have direct experience of this. Opwaarderen.nl is not an option unless you have a special International Prepaid SIM. More information on the numbers to dial is available here.

As mentioned, the hard bit is putting the credit onto the phone. The best option is to ensure that you don’t leave the shop without the credit you need already setup on your device. Alternatively you can live on the wild side and buy Beltegoed (credit) in the shop or the supermarket, or by making use of Opwaarderen.nl which allows the purchase of Beltegoed (credit) via Paypal or Credit Card for a fee, and then do it yourself later. This will take the form of a voucher/receipt with the credit code on it, and you then should follow the instructions on the voucher (dialling the number or sending an SMS with certain details) or by navigating the voice based menu for the operator to put the credit on the SIM. This is easier with Vodafone than with T-Mobile, but I have managed to do it. You can always find an obliging interpreter somewhere at the RAI.

All of the above has pre-supposed that you have an unlocked handset and/or 3G device/MiFi. If you do not have one then unfortunately the costs will go up a little, but they can still be in the realms of what it costs for three days of WiFi in a 4* hotel. Vodafone has prepay Android 2.2 phones (which can tether) from €130 and pre-pay USB dongles for €25 to €60 including some credit. T-Mobile similarly has a pre-pay USB dongle for €49.95.

I hope that you find this information useful in your time at IBC2011, and you do manage to get that ‘fully connected’ experience. I hopefully will as well – the info here comes from online sources and my own experience of travelling to the Netherlands as recently as May 2011. Updates will be made during IBC and comments about your own experience are welcome here also. One warning though, unfortunately both operators disable the SIM cards when unused for 6 months so you will have to go through all of this again next year when you go to IBC2012 Smile .

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Connected TV at BVE2011

The Broadcast Video Expo 2011 was held from the 13th to 15th February at Earls Court, London. This show is all about content production and the tools required, from cameras to lights, editing systems to onscreen graphics. This was not really a consumer space show as such, however there were a number of presentations there which merited dropping in (as well as refreshing my memory of times in the past when I was more directly involved in the production side).

One of these was entitled ‘Connected TV Debate’. This was less a debate and more a set of mini presentations on the views each of the particpants (Bill Scott – Easel TV, Bob Hannent – Humax, Simon Fell – innovizr and Vladan Zdravkovic – Sheffield Hallam University, Eddie Abrams – IP Vision) had on Connected TV, with a little bit of question and answer.

There was some specific take-aways that I saw from the presentations, which I felt were important to share.

1. It is all about TV – Eddie Abrams pushed the view that a viewer is 7 to 8 times more likely to be watching it on his TV than on a laptop, so you have to get your content on the TV no matter what delivery method.

2. Interaction with the content is all about second screen – Bob Hannent stressed the statistic that 86% of viewers in the 18 to 65 demographic used their mobile phone whilst watching content on the TV (texting, email, browsing etc). These were normal people, not young tech heads.

3. Content consumption is largely passive and not likely to change – Bob Hannent took this view that it was all about linear now, but that on-demand had to make it a no-brainer or easy for the viewer to acquire the content and just watch it. Searching for content is not a primary viewing behaviour.

4. Standard UIs and technologies would be ideal but the world is not – Eddie Abrams clarified that content has to be delivered in a heterogenous world with many technologies involved – Flash, HTML5, Android, iOS.

5. Content has to be shaped and manipulated for the heterogenous world – an obvious and profitable business for Bill Scott’s EaselTV and others like them.

These were not all the ideas shared, but these ones I can really get behind on, particularly the view that interactivity is not on the TV but in the palm of your hand.

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Targeted Broadband and Digital TV News

This is a reminder for many of you, and that is that this blog maintains an aggregate news feed of hand picked content that is pertinent to the Broadband and Digital TV industries, paying quite a bit of attention towards consumer devices such as STBs and other video/information devices. You can access this information off the masthead – see the ‘News Headlines in Detail‘ option, or for the information deficient amongst us you can subscribe to the RSS feed via the same page.

Give it a try and get access to the best of the best sites and content out there… who knows you may actually start visiting these great sites directly yourself!

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IBC 2009 Approaching…

ibcred The blog has been a little quiet, but this has been down to some pretty intense project work for a major vendor. However IBC is quickly approaching and thoughts are now turning to what is coming and what I shall be looking at for my annual time there (although a little curtailed compared to normal as the project work I am involved in continues…). What do you expect out of IBC2009?

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CES – Broadband and Digital Technology

CES is happening in Las Vegas right now and a great many new announcements for products and services are being made. It is really worthwhile to keep up with what is going on there. Now we are not ‘doin the bloggin thing’ and blogging the show but you will notice that the News Headlines feed will see a lot more action over these days… drop in on News Headlines to see some, or look out at the many gadget and technology sites that are out there reporting on it.

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Press Clippings and Reputation Management

There you are, working away, and how do you keep up with the breaking news in your industry specialism? You are out there on the Internet, your company and you and you want to know everything anyone says about you? Ensure that you are represented soundly and in the right competitive arena. How do you keep up to date? Well, I have two posts on a sister site to this one that will be interesting to you, Blog of a Long Distance Worker Tech. Have a look and keep up to date.

You might also find the site useful for keeping up to date with new technologies, software and services to help the highly mobile worker.

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Wrong laptop… wrong file… where can I get it? Mesh is where

As a consultant, I make use of a wide variety of different computers… laptops, desktops, and netbooks. This leads to an issue with making sure you always have access to your critical files no matter which machine you have with you. My use of the EeePC also has made this critical because it has increased the general machines I run around with on customer locations.

I have made use of Foldershare for this in the past, and this allowed me to ensure all of my main files are available on whichever machine I had with me – or allowed me to access any other of my machines over the Internet to obtain the file that has not synchronised before going on the road. However Foldershare is limited to a maximum of 10,000 files per sync location (even though it gives you 10 sync locations). I am approaching this limit, and this limit has stopped me synchronising several of my important folders because I exceed this number of files. This has left me looking for an alternative.

I have been watching the development of Microsoft Mesh. Mesh is the lovechild of Foldershare and all the other Microsoft Live services, with massively increased 100,000 file limits and integral 5GB central storage. After a brief functional test which has been a success, I have now begun the move from Foldershare to Mesh. Also although it seems that you can use both at the same time, I have kept away from syncing the same files/folders with both tools. My impressions is that this gives you a very powerful method of syncing your files across a large number of devices in a secure and safe manner. Exactly what you want for the road warrior.

Mesh/Foldershare has ensured that with me on the road – all of my most important document are automatically synchronised whenever I am connected to the Internet, back to a central server in the office which is backed up both to external disks and also offsite into the Amazon S3 cloud using JungleDisk.

A very effective belt and braces mechanism for the consultant.

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EeePC and the Consultant Follow up

I posted about looking to the newer Atom based machines to solve the last couple of problems I had with my EeePC. I could not wait however, falling foul of finding a review on EeeUser.com for the new 6600mAh batteries available from Cameron Sino, available for a very reasonable price from Clove Technology. I snapped one up as quick as I can, and after a small delay due to stock issues I received it today.

I must say that it has made the machine slightly heavier, but not unduly so, and it now has a little sticky out bit as described in the article but I think it has given me more in return. I have been testing it tonight by running it on battery after a full charge. It ran for 3 hours and 10 minutes with a moderate screen brightness level and running at 85% front side bus gearing, as opposed to 70% of the standard setup. The battery ran down to 30% but then went off a cliff to 10% very quickly. The usage was pretty much continuous Internet access over my T-Mobile 3G USB dongle during that time, with a bit of iPlayer as well for 30 minutes, and constant Twitter/Friendfeed updating, and with Windows XP. Pretty happy, and will look into running it ultra low power on the 70% setting to see how much improvement that gives. I am however a little concerned at that cliff from 30% to 10% in around five minutes. Will look into that over time.

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EeePC for the Consultant – Long Term Usage

My trusty EeePC has been going now for six months, and how has it faired. Well, it has proven to be pretty good except in three areas… all of which are not killers for the product. It must be said that I refer to the 701 unit with its 7 inch 800×480 screen, rather than one of the many newer units that have now come through the pipeline, in addition to all the other ‘netbooks’ that are coming through.

I must comment on the name – netbook, it is a name that does work for the device, although it understates its function. Then again, I have taken it much further than many with a full installation of Windows XP, Office 2007 and Project 2007. In effect, I have everything on the machine that I have on my main laptop (a 12.1 inch Twinhead 12Y branded as the Philips X56), apart from all that non-work video and audio. I could put that stuff on, but one area I have decided on is that the EeePC is a ‘Sync’ machine and so I have kept that off.

Back to the three areas which are the poor exceptions. The first is that the overall performance (even clocked to the full 900MHz) is not quite enough, sort of annoying level slow. I have though improved the performance by turning off my anti-spam software, as this is where the performance hit seemed to be – operating with Outlook 2007.

The second is in the type of storage – the Flash SSD. I like it that I do not have to think about movement running around with the machine in my hand, but on the other hand the 4GB main partition size is not enough. I would prefer an 8GB or 20GB 1.8″ HD instead. This is primarily though because I needed Outlook calendaring, Office and Windows. I am sure I could fit it all in if I did not need the nasty calendar features :-) . I do not mind having to think about sudden movements with it in my hand.

The third area is in relation a fault that has cropped up. That fault is that if I clock it to 900MHz, then it now sometimes will do a full system crash. This only started happening though after the laptop did not shutdown through the lid closure, and proceeded to get very hot – 90′C hot. I think I have messed the thermal sensitivity up, so I have to now accept the crash if it happens or never take it to the full speed. Running at 85% is ok.

Even with these problems, would I recommend one? The answer is YES, although right now I would look towards one of the newer 9″ models with the Atom 1.6GHz processor and an extended battery. I am sorely tempted to look around for one of the Atom based units, so I can get around one of my primary issues… but the current unit works well when I am roaming. It is very important as an indepdent consultant to have reliable, effective a light IT solution and for that the EeePC is a match.

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IT Services, IT Security, the User and the Future

I have worked in many organisations over the years, and have experienced how they have provided IT services and dealt with the subject of security – basically as many different ways to do it as there are grains of sand on a beach. One thing though is that most are on the same beach – they have as a rule run their IT services to the benefit of themselves, which includes minimising their costs and not maximising their customers (the users) business benefits. They generally do not recognise the need of many knowledge workers to do a better job using IT to improve greatly the company’s situation. They have to provide the quickest and cheapest solution to get the user off their back and meet usually a very stupid SLA that focuses on time and cost. They are setup to deal with everyone (except the very highest people in the company) as low end grunts who are not to be trusted, particular with regard to to the companies information (even though it leaves every night to go home to live their life – i.e. in the users brain) and also with regard to working every second of the day (hey there are other ways to bunk off than play Minesweeper or look at Facebook you know, and you are not tracking those).

Indeed, I have been that Head of IT Services who had done just those things but now I see the error of my ways. An employee (particularly the knowledge worker) needs to be trusted, but they also need to be managed in everything they do in that trust circle. Do not use IT to block your workers, give them what the need and closely and suitably manage them to make them as effective as you need them to be. You will find out if they are not working that way rather than rely on petty monitoring, and then you can remove the need for their services. You do not limit most things they can do with IT equipment, because that results in them creating poor security situations most of the time to get around those limits to do a better job. Give them the rope to lift the weights with the knowledge that some will hang themselves with the rope :-)

This leaves however the problem of how to deal with providing IT equipment and then IT services in an effective way to create this new working environment. I work in a small organisation, that relies on dynamic use of IT equipment and services. I have excellent opportunities to get things done with the best IT from whatever source, whilst staying secure. I have not had the clamp applied so that I cannot connect to public WiFi, or even WiFi at all. I am a better worker because of it, and I am secure because of what I know. But what about how you do this in a more structured way for those who are not as skilled?

This is where Microsoft and BP are leading the way in an interesting approach as detailed in this CNET blog post, which I heard about from the podcast Buzz Out Loud. The novel idea is give the user the best of both worlds – give them money to buy a laptop that they are responsible for and have personal use of, which has basic specifications for OS, performance and desktop security. They then use this as their terminal to the world of work and play – that terminal giving them access to Desktop Virtualisation services for the main secured Corporate services, combined with Citrix solutions for other applications and the basic workgroup services (email, calendar, file services etc) provided through the basic services on the machine, supplemented with additional applications provided to them by basic IT.

A novel idea that I believe is necessary as we move forward into a world where we even now all have personal phones (with dual SIM holders and second lines) that we also use for work, and I see computers going exactly the same way. In fact, an interesting quote in the article is about providing computers as a retention tool…

“For the company, such personally owned laptops can save on support costs and serve as a retention tools for Generation Y-ers, said Lee Nicholls, global solutions director for IT consultant Getronics.”

However this is not a one solution fits all. There is still a need for the limited purpose and tightly controlled workstations for many tasks, but then those are the ones that benefit from that very controlled application usage such as with front desk employees and call centre representatives for example.

It might just work…

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